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MANAGING HIGH PERFORMING CARDS BUSINESS
 
     
  Summary Description  
  The workshop puts into context the credit cards market and provides the most relevant tools for the acquisition and management of risk in the credit card business. It highlights the link between the various phases of the credit lifecycle, touching upon issues that go from the source of the credit to portfolio management, collection and recovery. It emphasizes the responsibilities of different areas and their roles within the credit cycle, providing a holistic understanding of the policies, procedures and processes involved in the cycle.  
     
  Methodology  
  Presentations, case studies, group work and classroom discussion  
     
  Target Audience  
  Executives involved in all aspects of the credit cards business  
     
  Main Topics  
 
The Credit Cards Industry – An Overview
Fraud and other types of risk
Credit initiation
Credit lifecycle in the credit cards business
Credit cards industry profitability
Product & channel planning account and relationship management
Use of management information systems in portfolio management
  Credit policies, processes and procedures
Credit scoring and other assessment techniques
Collections: measures, controls, strategy and tactics
Portfolio quality
Expansion and recession cycle management
Credit card safety Issues
 
       
 
  Duration  
  3 to 5 days  
     
   
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