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MANAGING A HIGH PERFORMING CARDS BUSINESS
 
     
  Summary Description  
 

The program puts into context the credit cards market and provides the most relevant tools for the acquisition and management of risk in the credit cards business. The course highlights the link between the various phases of the credit lifecycle, touching upon issues that go from the source of the credit to portfolio management, collection and recovery. It emphasizes the responsibilities of different areas and their roles within the credit cycle, providing a holistic understanding of the policies, procedures and processes involved in the cycle.

 
     
  Target Audience  
 

Executives involved in all aspects of the credit cards business.

 
     
  Main Topics  
 
The Credit Cards Industry – An Overview
Types of risk
Credit Initiation:
- Basic principles for granting credit to consumers: customer  credit assessment
- Target market and prospects / information sources
- Determining the credit limit and adjustments over time
- Risk pricing
Credit Lifecycle in the Credit Cards Business
- Definition of the credit lifecycle
- Risk management architecture
The Credit Cards Industry Profitability
Credit Policies, Processes and Procedures
  Credit Scoring and Other Assessment Techniques
Product and Channel Planning Account and Relationship Management
Collections: measuring, controlling, strategy and tactics
Portfolio Quality
Expansion and Recession Cycle Management
The use of Management Information Systems in Portfolio Management
Fraud Risk
Issues Related to Credit Card Safety
 
       
 
  Duration  
  3 - 5 days  
     
   
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